Cancellation & Refunds
We believe in helping our customers as far as possible, and therefore we have a liberal cancellation policy.
Under this policy:
- Cancellations will be considered only if the request is made within 1 day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the artisans/ vendors/ merchants and they have initiated the process of making or shipping them.
- We do not accept cancellation requests if the product is not returned in a proper way. However, refund/replacement can be made if the customer establishes that the product delivered was broken during shipping as we already confirm most things regarding quality already before shipping.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of any Refunds approved, it’ll take 7 days for the refund to be processed to the end customer.
Our team will be with you from the initial project discussion to the final decision-making, guiding you to the best choices for your unique needs. Throughout the production process, we keep you updated with photos and video clips, ensuring you are informed and engaged every step of the way. Shipping proceeds only when you are fully satisfied with the final product. Additionally, we offer a seamless replacement policy for any goods damaged during transit—no questions asked!
Note: Every piece of craft is handmade and from different parts of a raw material. Any unevenness or difference in color is expected and needs to be celebrated.